How Do You Jew An educational, informational, conversational blog and (someday) podcast about Judaism, Jewish practices, customs, and rituals, Israel, and whatever else we decide to talk about.

June 4, 2008

HMO = Hellacious Medical Offerings

Filed under: Family,Health,Parenting,technology,work — howdoyoujew @ 21:16

OK, that was a stretch, but I couldn’t come up with a good Kaiser joke. I just need to vent my frustration at the situation I encountered yesterday when I took Hadarya for a physical and vaccination appointment.

Now, I’ll begin by saying that we love Hadarya’s pediatrician. Dr. S is a sweet, caring professional who takes her time with us and seems genuinely enamored with our little girl. Unfortunately, she works for an organization that is peopled with automatons blindly following rules and regulations and apparently at the mercy of the computer system they so proudly inaugurated within the last year or so. See, we made this appointment a couple of months ago to make up for the 18-month checkup we missed because Hadarya was sick, and the automaton who made the appointment had access to all our previous visits, of course. We are first-time parents, so there was no way for us to know that the second Hep A shot Hadarya needed had to be given at least six full months after the first one. Kaiser staff who work in the pediatrics department, on the other hand, should presumably be informed of this fact, yet our appointment was set for a date exactly one day short of this six-month period. Thus it was that after checking Hadarya out and giving her a clean bill of health, the doctor informed me that we were early and she was so sorry.

Did I mention that all this was happening between 8 & 10 in the morning, meaning that I was missing work?

She went on to say (in between further apologies) that Hadarya could, in fact, get the shot, but that the computer system wouldn’t register the early shot and that someone might try to give Hadarya another Hep A booster after the six-month mark passed. I was so flabbergasted and pissed about the one-day error, that it didn’t occur to me until after I made another appointment for later in the week and left the medical offices to argue with this absurd line of illogic. How, exactly, with me (and, by extension, Jenn) knowing that Hadarya got her shot already, would someone else give it to her again without our knowledge or consent? It’s not like she takes herself to these appointments. Yes, she’s developmentally advanced, but even we don’t think she’s THAT precocious.

I honestly got more angry with myself after I left the medical offices than I had been at the system. I was mad for not standing up for myself and my innocent daughter, to whom I’d given a prophylactic dose of Tylenol to help ease the anticipated pain of the shot and who would now have to go through another doctor’s office visit, with all the inconvenience that entailed for all of us. I was mad that I yet again allowed myself to be cowed by the arbitrary authority of someone in a white coat, while I find myself able to rail against all sorts of authority when not faced with it directly.

Yeah… I guess that’s it: I felt like a wimp, and that made me mad, because that’s the last thing a father wants to feel like, no matter how old his little girl is.

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